Best Western Plus CottonTree Inn

“We had great service during our stay, Ethan and Sarah were very helpful. Braeden the maintenance man was very helpful. The General Manager did a great job making sure we were taken care of. As we checked out, Teara had great customer service. I have not seen customer service like this in awhile. The people can make the difference!”

“Very nice staff Sarah at the front desk was very friendly and helpful. We had a reservation at super 8 down the road and seen the place and did not feel comfortable staying there. Was glad we seen this one and allowed our dog. Clean room and comfortable beds great place to stay.”

“The Best Western in Idaho Falls was an excellent place for a 3 night, 4 day stay in Idaho Falls, Idaho. The personnel were professional in that the front desk was always staffed, breakfast well prepared, and any questions I asked, they quickly provided answers and solutions. The room was clean, neat, spacious, and well stocked with routine items. The room was also quiet being near a busy intersection. Temperature was well maintained with the weather being in the 20s in the early morning, warmer during the day, and quite windy. The pool and hot tub were clean and maintained, and open until 11pm. The bed was firm yet giving, sheets clean and soft, and pillows of different sorts on the bed for your comfort. The complimentary breakfast included standard hotel food, but attended well, and even though typical, really good. The omelets weren't soggy from moisture, the batter was fresh for waffles, and all bread and cereal items fresh. Attention to detail was high, higher than I've experienced in a long time. No dust on window sills, no dirt in crevices around the tub, water hot or cold as needed, and ice machines always full. Located near The Snake River, downtown, and all city amenities. I recommend the hotel for a relaxing, quiet, comfortable stay.”

“It may not look like much from the outside, especially the neighborhood but you will be surprised at the inside. Very nice lobby, descent room, huge indoor pool. The room was clean. Not bad bed. It's in an older part of town/industrial area. But super close to restaurant and the river walk.”